How do I set up an Email Account using an Android Device (eg. Galaxy Range, Nexus, HTC)?

By Thomas C (Pivotal Agency)

Let’s say you have the domain www.example.com and you are setting up an email for info@example.com

  1. Restart your device or close your email app
  2. Tap on Email (if it is not on the home screen, you need to find this in your apps draw, so tap on Apps)
  3. Enter in your full email address. e.g. info@example.com, tap Next
  4. Select POP3 Account
  5. Enter in your information, then click Next (Incoming server settings):
    • Email address: Your email address that you are setting up
    • Username: The same as your email address
    • Password: The password for your email account
    • POP3 Server: mail.example.com (where example.com is your website address).
    • Security Type: SSL (or TLS)
    • Port: 995
    • Delete Email from Server: Never
  6. Enter in your information, then click Next (Outgoing server settings):
    • SMTP Server: mail.example.com (where example.com is your website address).
    • Security Type: SSL (or TLS)
    • Port 465
    • Require sign-in: This is required, please ensure this is checked
    • Username: The same as your email address (this should be pre-filled)
    • Password: The password for your email account (this should be pre-filled)
    • Now we need to let your phone know when to check for emails. The default is 15 minutes, but depending on battery and how many emails you expect to receive, this can be adjusted accordingly.
  7. Leave all other options as default and then click Next
    • Peak Schedule: Every 15 minutes
    • Sync Email: Ticked
    • Notify me when email arrives: Ticked
  8. Once everything has been setup correctly, you will need to enter in some final details, then click Done
    • Give this account a name (optional): It is recommended to use a description, for example: Default Email, Sales Email, etc.
    • Your Name: This is displayed on the outgoing email message, so when your recipient opens their email this will be displayed

Your phone should start to receive new emails on the account!

If you have tried to set this up and you receive an error, please contact our office on 1300 844 491. Before you contact us, please make sure you are at the computer with all your details ready, including your Android Device and Model (i.e. Nexus 7).