I can’t send or receive emails using Outlook

By Thomas C (Pivotal Agency)

Lets say you have the domain www.example.com and you are setting up an email for info@example.com.

  1. Open Microsoft Outlook
  2. Navigate to Email Account Settings.
    • Using Outlook 2010
      • Click on the Orange File menu
      • Locate Account Settings under Info.
    • Using Outlook 2007 or below
      • Click on Tools in the file menu
      • Select Email Accounts.
  3. You should see your email accounts listed here under the Email tab.
  4. Find your Email account and Double Click on it (Alternatively, single click on your email account and click the Change icon) and a new window will open.
  5. Ensure the following information is correct
    • Your Name: Your name to appear on your outgoing emails.
    • E-mail address: your email address that you are setting up.
    • Incoming mail server: mail.example.com (where example.com is your website address)
    • Outgoing mail server: mail.example.com (where example.com is your website address)
    • Incoming server (POP3) port is 995.
    • Username: your email address
    • Password: the password for your email account
  6. Before you click next, click on More Settings and another pop up window will appear.
  7. Click on the Outgoing Server tab.
  8. Tick My outgoing server (SMTP) requires authentication.
  9. Select Use same settings as my incoming mail server.
  10. Click on the Advanced tab.
  11. Change the Outgoing server (SMTP) from 25 to 465.
  12. Click OK.
  13. Click on Test Account Settings.
    • If you receive two green ticks in the test, click on Next to save your settings, close all windows and restart Outlook.
    • If you receive an error on either the Send or Receive test;
      • Find your IP Address (Opens in a New Window)
      • Call our Office on 1300 844 491 and ask for Email support

If you have tried to set this up and you receive an error, please contact our office on 1300 844 491. Before you contact us, please make sure you are at the computer with all your details ready. If you would like us to perform Remote Support, please download our Virtual Support software and have this ready with your ID and Password.