How do I set up an Email Account using Mac Mail?

By Thomas C (Pivotal Agency)

Lets say you have the domain www.example.com and you are setting up an email for info@example.com.

  1. Open Mail for Mac.
  2. Navigate to Email Mail Preferences.
    • Click on the Mail on your top Menu Bar, then click Preferences.
  3. Under the Accounts Tab, click on the plus symbol (+) at the bottom left which will open a new window.
  4. Enter in your information, then click Continue.
    • Full Name:Your name to appear on your outgoing emails.
    • E-mail address: your email address that you are setting up.
    • Password: the password for your email account
  5. If a Certificate warning pops up, click on Continue, this will be fixed in the later steps.
  6. Enter in your information, then click Continue
    • Account Type: POP
    • Description: Optional description (for example: Work Email)
    • Incoming mail server: mail.example.com (where example.com is your website address)
    • Username: Your email address that you are setting up
    • Password: The password for your email account.
  7. On the Incoming Mail Security, tick Use Secure Sockets Layer (SSL).
  8. Select Password as the Authentication, then click Continue.
  9. Enter in your information, then click Continue.
    • Description: Optional description (for example: Work Email)
    • Outgoing mail server: mail.example.com (where example.com is your website address)
    • Tick Use only this server.
    • Tick Use Authentication.
    • Username: Your email address that you are setting up
    • Password: The password for your email account.
  10. On the Outgoing Mail Security, tick Use Secure Sockets Layer (SSL).
  11. Select Password as the Authentication, then click Continue.
  12. Confirm everything is correct, tick Take account online, then click on Create.
  13. Back on the Accounts screen, click on your recently created account.
  14. Under Account Information on the right hand side, find Outgoing Mail Server (SMTP) drop down and select Edit SMTP Server List.
  15. Find your newly created Outgoing Server and click on it.
  16. At the bottom, click on Advanced and confirm the following details, then click OK.
    • Check that Automatically detect and maintain account settings is unticked (some versions of Mac Mail do not have this option).
    • Use Custom Port: 465 (this will need to be changed)
    • User Secure Sockets Layer (SSL) should be ticked.
    • Authentication: Password.
    • Username: Your email address that you are setting up
    • Password: The password for your email account
  17. Click on Advanced back on the Accounts screen.
  18. Check that Automatically detect and maintain account settings is unticked (some versions of Mac Mail do not have this option).
  19. Check that the Port is set to 995 and Use SSL is ticked.
  20. Confirm that Password is selected under Authentication.
  21. Close the preferences (top left, red circle)
  22. Restart Mac Mail.

If you have tried to set this up and you receive an error, please contact our office on 1300 844 491. Before you contact us, please make sure you are at the computer with all your details ready. If you would like us to perform Remote Support, please download our Virtual Support software and have this ready with your ID and Password.