How do I set up an Email Account using iOS (eg. iPhone, iPad)?

By Thomas C (Pivotal Agency)

Lets say you have the domain www.example.com and you are setting up an email for info@example.com.

  1. Restart your iOS device or close your mail app.
  2. Tap on Settings.
  3. Tap on Passwords and Accounts.
  4. Tap on Add Account...
  5. Tap on Other.
  6. Tap on Add Mail Account.
  7. Enter in your information, then click Next.
    • Name: Your name to appear on your outgoing emails.
    • Email: Your email address that you are setting up.
    • Password: The password for your email account.
    • Description: A name you give your email account, for example: New Sales.
  8. Select Server Type: POP.
  9. Enter in your information, then click Next.
  10. Under Incoming Mail Server:
    • Host Name: mail.example.com (where example.com is your website address).
    • Username: Your email address that you are setting up.
    • Password: The password for your email account.
  11. Under Outgoing Mail Server:
    • Host Name: mail.example.com (where example.com is your website address).
    • Username: Your email address that you are setting up.
    • Password: The password for your email account.
  12. Once the account has been set up, click on your account under Accounts.
  13. Tap on SMTP under Outgoing Mail Server.
  14. Tap on your Primary Mail Server.
  15. Enter/Check your information, then click Done (top left hand corner). Note: Sometimes this is labeled as Back for older iOS versions.
    • Use SSL: This should be set to ON.
    • Authentication: Password.
    • Server Port: 465
  16. Click back again (top left hand corner)
  17. Click Advanced.
  18. Enter/Check your information, then click back (top left hand corner)
    • Remove: After one week (you may change this to suit your needs).
    • Use SSL: This should be set to ON.
    • Authentication: Password.
    • Delete From server: (you may change this to suit your needs)
    • Server Port: 995 for POP
  19. Click Done.

If you have tried to set this up and you receive an error, please contact our office on 1300 844 491. Before you contact us, please make sure you are at the computer with all your details ready, including your iOS.