How do I set up an Email Account using Microsoft Outlook?

By Thomas C (Pivotal Agency)

Let’s say you have the domain www.example.com and you are setting up an email for info@example.com.

1. Open Outlook’s Account Settings

  • Open Microsoft Outlook
  • Navigate to Email Account Settings.
    • Using Outlook 2010
      • Click on the Orange File menu item > Account Settings > Add Account
    • Using Outlook 2007 or below
      • Click on Tools in the file menu > Email Accounts > Add a New Email Account (under Email)
      • Select E-mail Account from the available selection list, and click next
  • Select Manually configure server settings or additional server types, and click next
  • Select Internet E-mail, and click next


2. Enter your account details

  • Enter in your information
    • Your Name: Your name (emails will appear as sent ‘from’ this name)
    • E-mail address: info@example.com (your email address)
    • Account Type: Select POP3.
    • Incoming mail server: mail.example.com (where example.com is your website address)
    • Outgoing mail server: mail.example.com (where example.com is your website address)
    • Username: info@example.com (your email address)
    • Password: the password for your email account
    • Change the Incoming server (POP3) port to 995
    • Check the ‘this server requires authentication using SSL’ checkbox
    • Click Remember Password
    • Leave Require logon using Secure Password Authentication (SPA) as unticked
  • Before you click next, click on More Settings > Outgoing Server
    • Tick My outgoing server (SMTP) requires authentication
    • Select Use same settings as my incoming mail server
    • Click on the Advanced tab.
    • Change the Outgoing server (SMTP) from 25 to 465
    • Check the ‘this server required authentication using SSL’ checkbox
    • Click OK.
  • Click on Test Account Settings… to see if everything has been set up correctly
  • If you get no errors after the test, click on the Next button to finish setting up your email account.


If you have tried to set this up and you receive an error, please contact our office on 1300 844 491. Before you contact us, please make sure you are at the computer with all your details ready. If you would like us to perform Remote Support, please download our Virtual Support software and have this ready with your ID and Password.